- Open Daily: 9:00am – 10:00pm
Last Updated: September 23, 2026
Welcome to Brigade Luxury Spa. These Terms & Conditions govern your use of our website and your access to our massage, spa, wellness, and related services.
By accessing our website, contacting Brigade Luxury Spa, requesting an appointment, or using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
Brigade Luxury Spa provides professional massage, spa, relaxation, wellness, and personal-care services.
Information displayed on our website regarding services, treatments, duration, pricing, packages, availability, and facilities is provided for general informational purposes.
We reserve the right to modify services, prices, packages, treatment durations, and availability when necessary.
Appointments may be requested through our website, telephone, WhatsApp, email, or other communication channels provided by Brigade Luxury Spa.
Customers may be asked to provide:
Submitting an appointment request does not automatically confirm a booking. Your appointment is confirmed only after confirmation from Brigade Luxury Spa.
Customers are requested to arrive on time for their scheduled appointments.
Late arrival may result in a shorter treatment duration if extending the appointment would affect subsequent bookings.
If you expect to arrive late or cannot attend your appointment, please contact us as early as possible.
Customers who need to cancel or reschedule an appointment should provide reasonable advance notice.
Cancellation or rescheduling conditions may vary depending on the selected treatment, package, promotional offer, or any advance payment made.
Where an advance payment or booking deposit has been collected, refund or adjustment conditions communicated at the time of booking will apply.
A confirmed appointment that is missed without reasonable prior notice may be treated as a no-show.
Brigade Luxury Spa may request an advance payment for future appointments where repeated cancellations or no-shows occur.
Service prices may be revised periodically.
The applicable price will normally be the price communicated at the time of booking or displayed at the spa, subject to applicable offers, packages, taxes, or other conditions.
Payments must be made using payment methods accepted by Brigade Luxury Spa.
Promotional offers, discounts, packages, vouchers, and special prices may have separate terms.
Unless specifically stated otherwise:
Terms communicated with a particular promotion will apply to that promotion.
Customers should provide accurate information relevant to the safe delivery of their selected treatment.
Please inform our staff before receiving a service if you have any relevant allergies, skin sensitivities, injuries, recent procedures, pregnancy-related considerations, physical limitations, or previous reactions to massage oils or treatment products.
Our staff may recommend modifying, postponing, or declining a treatment where there is a reasonable health or safety concern.
Services provided by Brigade Luxury Spa are intended for relaxation, wellness, and personal care.
Our spa services are not medical treatments and are not intended to diagnose, cure, treat, or prevent medical conditions.
Customers with medical conditions, injuries, allergies, pregnancy-related concerns, or uncertainty about treatment suitability should consult an appropriately qualified healthcare professional before receiving a service.
Individual experiences and results may vary.
Brigade Luxury Spa does not guarantee any specific therapeutic, medical, cosmetic, or wellness result from a particular treatment.
Customers should follow reasonable treatment and aftercare instructions provided by our staff.
All customers must behave respectfully toward our therapists, staff, and other guests.
Brigade Luxury Spa maintains a strictly professional environment. We do not tolerate harassment, sexual misconduct, inappropriate behaviour, abusive or threatening behaviour, discrimination, violence, intimidation, damage to property, or unlawful activity.
We reserve the right to immediately refuse or discontinue a service where inappropriate, unsafe, abusive, or unlawful behaviour occurs.
Customers are responsible for their personal belongings while visiting Brigade Luxury Spa.
Please take appropriate care of valuables such as phones, wallets, jewellery, watches, and other personal items.
To the extent permitted by applicable law, Brigade Luxury Spa will not be responsible for loss, theft, or damage to personal belongings except where liability cannot legally be excluded.
We aim to maintain appropriate cleanliness, hygiene, and safety standards.
Customers are expected to follow reasonable hygiene and safety instructions provided by our staff.
A service may be postponed or declined where our staff reasonably determines that providing the treatment may create a health, hygiene, or safety concern.
The Brigade Luxury Spa website must only be used for lawful purposes.
Users must not attempt to gain unauthorized access to our website or systems, interfere with website functionality, introduce malicious software, submit fraudulent information, misuse website content, or use the website for unlawful purposes.
We make reasonable efforts to maintain accurate and current website information.
However, service descriptions, photographs, prices, packages, availability, offers, facilities, and other information may occasionally change or contain errors.
We reserve the right to correct or update website information without prior notice.
Images displayed on our website may be illustrative and may not always represent the exact treatment room, therapist, product, or service experience.
Unless otherwise stated, website content including branding, text, graphics, photographs, layouts, designs, logos, and other materials belongs to or is appropriately licensed to Brigade Luxury Spa.
Website materials may be viewed for personal and non-commercial purposes.
They must not be copied, reproduced, distributed, modified, sold, republished, or commercially exploited without appropriate authorization, except where permitted by applicable law.
Our website may contain links or integrations involving external services such as maps, social media platforms, payment services, communication applications, or other websites.
Brigade Luxury Spa does not control independent third-party services.
Your use of such services may be governed by their respective terms and privacy policies.
To the maximum extent permitted by applicable law, Brigade Luxury Spa will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services.
Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or restricted.
We may occasionally need to modify, postpone, reschedule, or cancel appointments due to therapist availability, maintenance, operational requirements, safety concerns, emergencies, or circumstances beyond our reasonable control.
Where reasonably possible, customers will be informed and an alternative arrangement may be offered.
Brigade Luxury Spa will not be responsible for delays, interruptions, or inability to provide services resulting from circumstances reasonably beyond our control.
These circumstances may include natural disasters, government restrictions, power failures, telecommunications failures, emergencies, public-health events, or other unforeseen events.
Personal information provided through our website, bookings, enquiries, or other communications will be handled according to our Privacy Policy and applicable law.
Please review the Brigade Luxury Spa Privacy Policy for information regarding how personal information is collected, used, stored, and protected.
Brigade Luxury Spa may revise these Terms & Conditions periodically to reflect changes to our website, services, business practices, or applicable requirements.
Updated Terms & Conditions will be published on this page with a revised Last Updated date.
These Terms & Conditions are governed by the laws applicable in India.
Any disputes relating to these Terms & Conditions, the website, or our services will be subject to the jurisdiction of the appropriate courts in India, subject to applicable law.
For questions regarding these Terms & Conditions, appointments, services, or other enquiries, please contact:
By accessing the Brigade Luxury Spa website, contacting us, requesting an appointment, or using our services, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them to the extent permitted by applicable law.
Where every touch restores balance, renews your spirit, and elevates your senses with luxury.